General Policies

At Baltic Handmade Napkins, your satisfaction is our highest priority. Should you have any questions, please send us an email at info@handmade-napkins.com and we will be happy to assist you

We always value your suggestions and input on how to improve our website, our service and our product selection.

Shipping

Usually we fill your order within 3-5 business days of receipt. We can only ship by Postal Service.

Payment

You can pay for your order online by credit card or use direct wire transfer to our bank account. All prices listed on this site are in EUR and in US dollars. For current exchange rates, visit oanda.com - the Foreign Exchange Currency Converter.

Credit Cards Accepted

Please note that we accept Visa, Mastercard, American Express, Discover, JCB and Diners credit cards.

Return Policies

We guarantee the high quality of all of the products offered on this site. If you are not completely satisfied with your purchase, simply return the items in saleable condition within 30 days, and we will replace it or refund your purchase price (exclusive of original shipping and handling fees). Remember to include your name, address and E-Mail.

If we have made an error in order processing or shipping, we will cover all shipping and handling charges. Please contact our Customer Service department at sales@handmade-napkins.com prior to returning merchandise to ensure your refund is handled promptly and efficiently.

Store Privacy Policies

Your personal information will be used only for the purpose of completing your business transactions with Baltic Handmade Napkins - it will not be given, lent, sold, or distributed in any way to any other company or individual, for any purpose whatsoever.

At Baltic Handmade Napkins, we use our partner's 2checkout.com the highest standard of data encryption to ensure that your online shopping experience is safe and secure. Your data is encrypted before it is sent over the internet so that it can not be read in transit. 2checkout.com employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number.

If you feel more confident to pay using wire transfer, please select this type of payment when you will check out your order.

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